Restricted - Military Bases & PO Boxes
Please note that at this time we cannot deliver to Military Bases or PO Boxes. If you place an order to one of these locations you will receive a notification that your order has been refunded for the full amount of the purchase. We are sorry for any inconvenience; we will keep you informed of any changes to this policy.
*All Domestic (US) Orders include FREE shipping on all orders over $200
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AVG. TRANSIT TIME
*Free 60-Day Returns:If you are not 100% satisfied with your item(s), you can return it within 60-days.
IF YOU HAVE QUESTIONS, REACH OUT TO
CUSTOMER SERVICE AT
* If you are not entirely satisfied with your purchase, we’re here to help. For all refund issues, we encourage you to contact us via email at firstname.lastname@example.org.
We are confident in the products that we carry and offer a no strings attached money-back guarantee, if for any reason you are not satisfied with your purchase.
* Please Note: We do not issue refunds for bulk products or consumable products that have already been opened and consumed by more than 10%.
Note: We do not handle refunds for purchases made at independent retail locations. If you purchased a Injoy Extracts product at a retail location, or through a website other than injoyextracts.com, you would need to deal directly with the store or website where you purchased.
DAMAGE DURING SHIPPING - (Unavoidable circumstances)
We take customer satisfaction very seriously. All of our products come lab tested for quality, and all shipments undergo inspection before leaving our warehouses. We do ask that you check your package carefully upon arrival to ensure there’s no damage. If you notice damage has occurred, please contact us and provide detailed information for any product damaged during shipping; from there we will assist you with a refund or replacement. *Please notify us immediately or within ten days of receipt.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for a refund, as cannabinoids affect everyone differently.
REQUESTING A REFUND
To request a refund, contact Injoy Extracts Customer Service at email@example.com, and one of our agents will start the refund process and answer any questions you may have.
*We retain the right to deny any refund for any reason.
Current Shipping Delays Due To Weather Across the Country
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries.
Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.