We understand it can be frustrating when your disposable pen, cartridge, or battery doesn't work as expected. Before taking them back to the dispensary for further examination by a technician, there are troubleshooting steps you can try to resolve the issue, saving you the trip potentially.

It is essential to store disposable pens, cartridges, and batteries at room temperature. Avoid leaving them in your car or where they may be exposed to extreme temperature fluctuations. Additionally, store these items upright rather than laying them on their sides. Keeping them upright helps prevent the formation of air bubbles, which can affect their performance.

Once you take the initial puff or draw from a disposable vape pen, the battery is activated and cannot be turned off or recharged. Typically, you have approximately 30 days to consume all the products before the battery depletes. It's important to note that if you try out the pen and then save it for later use, the battery may not have any charge left if you wait too long. To address this issue, an increasing number of cannabis brands are introducing rechargeable disposable vape pens as a solution.

You can insert a vape cartridge into either a pull-to-draw or push-button style battery. Pull-to-draw batteries only require the user to “puff” or “draw” to use. Push-button-style batteries have a singular button that you must push five times rapidly to turn on and off. That same button can then be pushed three times rapidly to cycle between low, medium, and high-temperature settings. Varying light colors usually indicate those heat settings.

• Examine the battery contact for any signs of clogs or coatings. If you notice such issues, take a Q-tip soaked in rubbing alcohol and carefully clean the contact area. Allow the terminal to dry entirely before reconnecting your cartridge to the battery and attempting to use it again. Avoid over tightening the cartridge to prevent any complications.